How we look after your personal information and use cookies
Last updated: 28 June 2026
This privacy policy explains how Ovenqueen ("we", "us", "our") collects and uses your personal information when you contact us or use our website at ovenqueen.uk. We are committed to protecting your privacy and handling your information in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).
Ovenqueen provides professional oven cleaning and carpet and upholstery cleaning services across Teesside. For the purposes of data protection law, the data controller is:
If you need to contact us about your personal information or this policy, please call us on 07857 450822 or use the enquiry form on our website.
We only collect information you choose to give us. Depending on how you contact us, this may include:
We do not collect payment card details through the website, and we do not ask for sensitive personal information.
We use your information to:
Our lawful basis for this is legitimate interests (responding to an enquiry you have started and running our business), and where you have asked us to provide a service, steps taken at your request before entering into a contract. We will only use your details to reply to your enquiry and provide our service. We will not send you marketing messages unless you have separately agreed to this.
We do not sell your information, and we do not share it with anyone for marketing. We do use a small number of trusted service providers to run the website and our enquiries:
We may also disclose information if required to do so by law.
We keep enquiry information only for as long as needed to deal with your enquiry and for our normal business records. Enquiry messages are kept for up to 12 months. Records relating to completed work are kept for 6 years, to meet our tax and accounting obligations. After these periods, information is securely deleted.
Our website uses cookies. Cookies are small text files stored on your device that help websites work and tell the site's owners how the site is used. We keep our use of cookies to a minimum and use two types:
The cookies we use:
| Cookie | Type | Purpose | Set by |
|---|---|---|---|
| oq_cookie_consent | Essential | Remembers whether you accepted or declined analytics cookies, so we do not ask every visit. | Ovenqueen |
| _ga, _ga_* | Analytics | Used by Google Analytics 4 to measure visits and how the site is used. Only set if you accept. |
Cloudflare, which hosts and secures the site, may also set a strictly necessary cookie to help protect the website. This is essential and does not track you for advertising.
You can change your mind at any time by clicking the "Cookie Settings" link in the website footer, which re-opens the cookie banner, or by blocking or deleting cookies in your browser settings. Guidance for common browsers is available at aboutcookies.org.
Under data protection law you have the right to:
To exercise any of these, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk or by calling 0303 123 1113.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
